Slots / Mobile
Your 11cc account wallet connects to bKash, Nagad, Rocket, and Bank Transfer so you can move funds through the payment routes you already use. Availability depends on your local law and eligible region — check the account area for the options shown to your profile.
Open the deposit counter from your signed-in account page and you will see the payment routes configured for your profile. bKash, Nagad, Rocket, and Bank Transfer each appear as a selectable option — pick the one that matches the wallet or account you are funding from. Enter the amount that sits within the limits shown on that screen, then confirm. Your account balance updates once the transaction clears on our end.
Log in and navigate to the banking section of your account. The deposit counter lists the payment methods available to your profile.
Select bKash, Nagad, Rocket, or Bank Transfer — whichever matches the wallet or bank account you are paying from.
Type in the amount within the limits shown on that screen, review the details, then submit. A reference number appears on confirmation.
Once the payment clears, your 11cc wallet balance updates. The transaction appears in your account history with a status label.
When you are ready to move a balance out of your 11cc account, go to the withdrawal section inside the banking area. The screen shows the payout methods available to your account — typically the same local routes you used to deposit. Select the destination wallet or bank, enter the amount, and follow the steps displayed. There is an identity-check step in the withdrawal flow; complete only the fields shown on that screen and upload what the system asks for, not documents beyond that list.
From your account banking area, select withdrawal. The available payout methods for your profile are listed there.
Choose bKash, Nagad, Rocket, or Bank Transfer as the receiving route, then enter the amount within the limits shown.
Follow only the identity or wallet-ownership fields displayed on screen. Submit what the system asks for and wait for the status to update.
Your withdrawal appears in the transaction history with a live status label. Keep the reference number in case you need to contact support.
Before larger transactions process, your account may reach a verification checkpoint. This is a standard step across account-based platforms, and the fields you need to complete are shown directly inside your 11cc account area — not in an email or a third-party form. Follow only what the account screen asks for. Different accounts reach this step at different times depending on activity and the payment routes used.
Log in and check the account or banking area. The verification prompt appears there when your account reaches the checkpoint.
Complete the exact fields displayed on screen. Do not send documents beyond what the system lists — submit only what is asked.
After submission, the account area shows a review status. Changes appear there first; check it before contacting support about timing.
If any field or document type shown is unclear, use the support route inside your account. They can confirm what that specific field requires.
The payment methods available on your account are drawn from the local routes familiar to Bangladesh — no need to set up an international card or unfamiliar wallet. bKash, Nagad, and Rocket cover most mobile wallet needs, while Bank Transfer serves those who prefer moving funds directly from a bank account. The methods visible in your account deposit or withdrawal screen are the ones confirmed for your profile and region.
Mobile wallet deposit and withdrawal. Select bKash in the banking area and follow the payment fields shown on screen.
Nagad transfers connect through the same account banking section. Choose Nagad, enter the amount, and confirm via the details shown.
Rocket is listed alongside bKash and Nagad in the payment route selector. Available subject to your account's eligible region.
Direct bank-to-account transfers for those who prefer moving funds from a personal bank account rather than a mobile wallet.
Every transaction processed through your 11cc account generates a record in your history tab. Matching that record against your bKash, Nagad, Rocket, or bank statement is straightforward if you know what to look for — primarily the reference number, the status label, the amount, and the timestamp. Keeping these four data points is enough to resolve most discrepancies through the support route without needing to escalate.
Every deposit or withdrawal creates a reference number shown at confirmation and in your history. Copy or screenshot this the moment it appears — it is the fastest way to identify a specific transaction with our support team.
Your history uses status labels such as pending, processing, and completed. A transaction sitting on pending longer than the label suggests is the signal to contact support — not to submit a duplicate request.
The history tab inside your 11cc account lists every transaction in reverse chronological order, with the payment method, direction, and amount for each entry. Use it to cross-check against your mobile wallet statement.
Screenshot the confirmation screen, note the reference number, and keep the payment notification from bKash, Nagad, Rocket, or your bank. These three pieces cover nearly every reconciliation question that support will ask about.
Your account security on 11cc starts with basic habits that are easy to confirm from your end — and extends to the platform processes running behind each transaction. The four areas below cover what you can check yourself and where our account infrastructure handles the rest. If something does not look right in your account at any point, the support route inside the platform is the correct path rather than engaging with any external contact claiming to represent us.
Always access your account through 11cc. Phishing pages copy the look of a real account page but sit on a different domain — check the address bar before entering any credentials or payment details.
The identity verification step in the withdrawal flow confirms that the funds are going to the account holder. Complete only the fields shown inside your 11cc account — never through an external link or message.
Your bKash, Nagad, or Rocket wallet registered on your account should match the one you use for transactions. The system checks this at the payment step; a mismatch will prompt a correction before funds move.
The published support path is inside your signed-in 11cc account. For any question about a transaction, account access, or a verification step, use that route — it is the only one we operate.
The questions below cover the practical side of moving money in and out of your 11cc account — from which payment routes are available to what to do when a transaction does not behave as expected. If your question is not here, the support route inside your signed-in account is the right place to ask.
Your account deposit screen shows the methods available for your profile — typically bKash, Nagad, Rocket, and Bank Transfer for eligible Bangladesh accounts. Only the options visible on that screen are active for your region.
Open the withdrawal section in your account banking area, select bKash as the destination, enter the amount within the limits shown, and follow the verification fields on screen. Your transaction reference appears once you confirm.
Pending status means the transaction is being processed between your payment network and your 11cc wallet. If the status does not update within the window shown on screen, contact support using the route inside your account with the reference number ready.
The account verification screen lists exactly what is required at the point your account reaches that step. Follow only those fields — do not submit additional documents, as the system flags submissions that do not match what was requested.
The minimum and maximum amounts for each payment route are shown on the deposit and withdrawal screens in your account. These figures can vary by method, so check the screen at the time of your transaction rather than relying on a fixed figure.
First check that the payment confirmation came through on your Nagad or Rocket app. If the wallet shows a deduction but your 11cc account history has no matching entry, contact support with the reference number and wallet transaction screenshot.