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These terms set out the agreement between you and 11cc when you open an account, place a wager, or use any part of this site. Access and use of 11cc depend on your local law and eligible region — please read these conditions carefully before continuing.
By creating an account or continuing to browse 11cc, you confirm that you have read, understood, and agree to be bound by these terms. They apply regardless of the device you use — mobile browser, tablet, or desktop — and cover every interaction you have on the site, from account registration through to wallet transactions. Where your local law restricts or prohibits online wagering, access to 11cc may not be available to you; eligibility depends entirely on the rules of your jurisdiction and the eligible regions we serve. Payment rails such as bKash, Nagad, and Bank Transfer are subject to the same terms as all other site activity. Any transaction you initiate through your account wallet falls within the scope of this agreement. We reserve the right to update these terms when regulations, product features, or operational requirements change. When we do, the revised version will be published here with the updated effective date clearly visible at the top of this page. Continued use of your account after a change is published constitutes acceptance. If you do not agree to a revision, you should stop using the site and contact our support team to close your account in an orderly way.
These terms draw a clear boundary around what we govern and what sits outside our control. Understanding that boundary protects you and helps you know where to direct a question or complaint. Four areas define the scope most clearly for the way accounts are typically used in supported Bangladesh regions.
These terms govern how you register, verify, log in, and close your account. Rules on password security, session controls, and account suspension all fall here. We do not make eligibility decisions on your behalf — that depends on your local law.
Deposits and withdrawals processed through bKash, Nagad, or Bank Transfer are covered by these terms. Transaction records visible in your account history are the authoritative source. We do not govern the internal processing rules of individual payment providers.
All games, odds displays, promotional notices, and editorial content published on 11cc fall within scope. We are responsible for the accuracy of what we publish. Content accuracy from third-party data feeds — for example, live sports scores — depends on those providers.
Links to external sites, game studios supplying content, and payment provider interfaces operate under their own terms. Once you leave 11cc or interact with a third-party interface, these terms do not apply. Check the relevant provider's terms directly.
These terms are not a one-way document. You hold specific, practical rights that you can act on at any time through your account or by contacting our support team. Knowing where to look and what to ask saves time and removes uncertainty. Your transaction history — every bKash deposit, Nagad transfer, or Bank Transfer record — is visible in the account wallet section. You can review it whenever you choose without contacting support. If you believe a record is incorrect, you have the right to raise a query and receive a written response. Account profile details such as your registered email, phone number, and contact preferences can be updated directly inside the account settings area; fields that require identity verification will show the steps needed to complete the change. Where a question or concern goes beyond what the account settings area can resolve, our support team is the correct route. The team can receive corrections, escalate disputes, and arrange account closure on request. No action under these rights requires you to wait for a specific window — you can exercise any of them at any point during your account's active period.
Open the account wallet section to see a full transaction log. Every deposit and withdrawal is listed with its date, method — bKash, Nagad, or Bank Transfer — and status. No separate request is needed to view this data.
Account settings lets you update contact information directly. Fields tied to identity verification display the verification steps inline. Submit the required documents through the same screen; support can assist if the upload path is unclear.
If any part of these terms is unclear or you believe a decision affecting your account was applied incorrectly, submit your question through the support channel. We will confirm receipt and respond in writing with a specific answer.
You can ask us to close your account at any time. Contact support with your registered details and the closure request. We will process it and confirm by the contact method on your account.
If a term is unclear, a transaction record does not match what you expect, or you want to raise a formal concern, the routes below are the published ways to contact 11cc. We do not publish support hours or response-time targets we cannot verify — use the channel that fits your situation and you will receive a written response.
The live chat button is available on every page of the site. Use it for questions about account access, wallet transactions, or any clause in these terms that needs clarification. Start a session directly from the page you are reading.
For formal policy queries, dispute notifications, or requests that need a documented trail, email is the right channel. Find the support address in the Contact section of the site. Attach relevant screenshots or transaction references when you write.
The Help Centre in your signed-in account area covers common terms questions with step-by-step context. It links directly to the relevant settings screen — account profile, wallet records, session controls — so you can act without leaving the page.
Handling your account data and transactions with care is not an add-on — it is part of the basic agreement these terms create. This section summarises how we approach four areas that directly affect your account.
We collect only the account and transaction data needed to operate your account and meet the obligations in these terms. That includes registration details, wallet activity across bKash, Nagad, and Bank Transfer, and session records. We do not sell your data to third parties.
Cookies on 11cc serve functional and analytical purposes — keeping your session active and understanding how sections of the site are used. You can manage cookie preferences through your browser settings. Disabling functional cookies may affect how your account session behaves.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your knowledge, contact support immediately through live chat or email. We will place a temporary hold on the account while we review the report.
If you want to request a change to how your data is held, or ask about the retention period for closed-account records, contact us via email with your account details and the specific request. We will respond in writing with the steps we will take.
The questions below reflect what account holders most often ask about these terms. If your question is not covered here, the live chat and email routes in the support section above are the right next step.
Yes. Every deposit or withdrawal you make through bKash, Nagad, or Bank Transfer falls within the scope of these terms. The transaction record in your account wallet is the authoritative reference. If a transaction looks incorrect, raise a query through live chat or email support.
When we revise these terms, the updated version is published on this page with a new effective date at the top. We may also send a notification to the email address on your account. Continuing to use your account after the effective date means you accept the revised terms.
Access depends on your local law and whether your region is eligible. We do not make that determination for you. Check the laws that apply in your location before opening or continuing to use an account. Where access is not available to you, these terms do not create an entitlement to use the site.
Contact our support team in writing — by email or through live chat — explaining which decision you are disputing and why. Include any relevant transaction references from your account wallet. We will review the matter and respond with a written explanation of our position.
Send a closure request to our support team through email or live chat with your registered account details. We process closure requests and confirm completion through the contact method on your account. Any outstanding wallet balance will be handled according to the withdrawal steps shown in your account.
We hold the registration information you provided, your session history, and the transaction records from your wallet — covering bKash, Nagad, and Bank Transfer activity. To ask about specific data held or request changes to it, contact support by email with your account details and the nature of your request.