Slots / Mobile
At 11cc, the way we collect and use your personal information is set out clearly here so you can make informed choices about your account. This policy applies to all activity on 11cc, including account registration, wallet transactions via bKash, Nagad or Bank Transfer, and any support contact you make with us.
This privacy policy describes the categories of personal data 11cc collects when you create an account, make a deposit or withdrawal, or reach out through our support channels. The data we hold includes your registration details, transaction records linked to your chosen payment method — whether that is bKash, Nagad or Bank Transfer — and any correspondence you send us. We collect this information to operate your account, process payments, and respond to your queries. We do not sell your personal data to third parties for their own marketing purposes. Data is retained for as long as your account remains active and for any period required by applicable law in your eligible region. Where you access 11cc from Bangladesh, your use of the platform and the data we process in connection with it is subject to the laws and regulations applicable in your jurisdiction. We apply reasonable technical and organisational measures to protect the data we hold. If you have questions about how a specific piece of your data is used, the contact routes in the Support section of this page are the right place to start. Availability of certain account features depends on your local law and eligible region.
Payment records tied to your bKash wallet are stored as part of your transaction history and are accessible from your signed-in account area.
Nagad deposit and withdrawal records are retained in your account ledger and can be reviewed at any time through the transaction history tab.
Bank Transfer activity is logged against your account and held in line with the retention periods set out in this policy and applicable local law.
Any message you send through our support channels is stored to help us resolve your query and to maintain a record of the assistance we provided.
Understanding the boundaries of this policy helps you know exactly what 11cc is responsible for and where separate terms or third-party policies take over. The four areas below map out the scope clearly so there is no ambiguity about what falls inside our data obligations and what sits outside them.
All data generated when you register, log in, update your profile or change account settings falls within this policy. This includes your email address, contact details and any verification information you submit.
Deposit and withdrawal activity processed through bKash, Nagad or Bank Transfer is covered here. We record transaction amounts, timestamps and payment method references as part of your account ledger.
Your browsing behaviour on 11cc — pages visited, session duration and device type — is collected through standard analytics tools to help us improve the platform. This data is handled under the same policy.
Payment processors, identity verification providers and any external service you connect to from 11cc operate under their own privacy policies. We are not responsible for how those third parties handle your data once it leaves our systems.
You have concrete options when it comes to the personal data 11cc holds on your account. Reviewing your records is straightforward: log in and open the account settings area, where your profile details and transaction history are displayed. If any information is incorrect — a misspelled name, an outdated contact number — you can submit a correction request through the support channel listed on this page and we will update the record after verifying your identity. If you want to understand what categories of data we hold, or if you have a question about how a specific piece of information is being used, raising a query through our support route is the right first step. We aim to respond to data-related requests within a reasonable timeframe, though the exact period may depend on the complexity of the request and applicable local requirements. Access to certain data rights may vary depending on the laws of your eligible region.
Open the account settings page after logging in to see your profile data and full transaction history, including all bKash, Nagad and Bank Transfer activity.
Submit a correction request via our support channel if any stored detail is wrong. We verify your identity before making changes to protect your account.
If you want to know what data we hold or how it is used, contact us through the support route on this page and we will respond with the relevant details.
For any privacy concern that goes beyond a simple correction, our support team can escalate the matter and provide a written response outlining the steps we will take.
If you have a question about this privacy policy or want to exercise any of the rights described above, the contact paths below are the ones we actively monitor. Please use the route that suits your query best and include your registered account email so we can locate your record quickly.
Open the chat widget on 11cc while logged in to reach our support team directly. This is the fastest route for account-specific privacy questions.
Send your privacy query to the support email address listed in the Help section of your signed-in account area. Include your account email and a brief description of your request.
The Help section inside your account contains published articles on data access, account security and how to submit a formal data request if you need a written response.
The measures below reflect how we approach data security and retention across every part of the platform, from account login to payment processing.
Your account data — including registration details and transaction records for bKash, Nagad and Bank Transfer — is stored on secured servers with access controls that limit who can view or modify it.
We use cookies to keep your session active and to understand how the site is used. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how some account features work.
We keep your data for as long as your account is active and for any additional period required by law in your eligible region. When data is no longer needed, we delete or anonymise it in line with our internal retention schedule.
When this policy changes in a material way, we will post the updated version on this page with a revised date. Continuing to use your account after a change is posted means you have seen the updated terms.
The questions below cover what we hear most often from account holders about how their data is handled, stored and accessed.
We collect the details you enter during registration — name, email address and contact information — along with transaction records for any deposits or withdrawals you make through bKash, Nagad or Bank Transfer. Device and session data is also collected through standard analytics.
Yes. Log in and open the account settings area to view your profile details and full transaction history. If you want a broader summary of what categories of data we hold, submit a request through our support channel and we will provide the relevant details.
Contact us through the live chat or email support route listed on this page. Include your registered account email and describe what needs to be corrected. We verify your identity before making any changes to protect your account from unauthorised edits.
We do not sell your personal data for third-party marketing. We share data only with service providers who help us operate the platform — such as payment processors for bKash, Nagad and Bank Transfer — and only to the extent needed to deliver those services.
Data is retained for as long as your account is active and for any additional period required by applicable law in your eligible region. When data is no longer needed for either purpose, we delete or anonymise it according to our internal retention schedule.
Use the live chat on 11cc or the email support address in your account's Help section. Describe your concern and include your registered email. For formal data requests that require a written response, the Help Centre inside your account explains the submission process.