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11cc operates under a defined policy framework that sets out how your account, transactions, and use of this platform are governed — with access subject to your local law and eligible region. Read through the sections below to understand your rights, our obligations, and the routes available to you if something needs to change.
Access to 11cc and the services available through your account depends on the laws and regulations applicable in your location. We do not make representations about the legality of account activity in every jurisdiction — it is your responsibility to confirm that using this platform is permitted under the laws of your region before proceeding. Where access is available, the terms set out across these pages govern the relationship between you and 11cc. They cover how your account is created and maintained, how transactions are processed through verified payment routes including bKash, Nagad, and Bank Transfer, and how disputes or policy questions are handled. These terms apply to all activity conducted through your account, whether on mobile or desktop. We update our policy documents when our services change or when regulatory requirements shift. The version published on this page at the time of your activity is the version that applies. If you continue using your account after a policy update is posted, that constitutes your acknowledgement of the revised terms. For any question about how a specific term applies to your account, the support routes listed on this page are the right place to start.
Transactions processed via bKash fall under the payment terms set out in your account wallet section.
Nagad transfers are subject to the same account transaction policy as other verified payment routes.
Bank Transfer activity is logged in your account history and governed by the transaction terms on this page.
Not every part of your experience with 11cc falls under the same policy section. This breakdown clarifies what is inside and outside the scope of these legal terms, so you know where to look when a question comes up.
Creating, verifying, and managing your account — including login, identity checks, and session controls — falls fully within this policy. Access itself depends on your local law and eligible region.
Deposits and withdrawals processed through bKash, Nagad, or Bank Transfer are covered by these terms. The specific limits and verification steps shown in your account wallet apply at the time of each transaction.
Game content, odds displays, and promotional notices published on 11cc are governed by these terms. Content accuracy and availability may vary by region and is subject to change without prior notice.
External services linked from this platform — including payment processors and game content providers — operate under their own terms. 11cc is not responsible for the policies of third-party services accessed through or alongside this platform.
You have several concrete actions available to you under these terms. Your account history — accessible after signing in — shows a full record of transactions, session activity, and any changes made to your account details. If a record appears incorrect, you can raise a correction request through the support routes listed on this page. Account details such as your registered contact information can be updated directly from the account settings section once you are signed in; some changes may require identity verification as shown in the account flow. If you have a question about how a specific policy term applies to your situation, or if you want to request a review of a decision made about your account, the policy contact paths in the support section below are the appropriate route. We aim to acknowledge policy questions and account correction requests within a reasonable period, though we do not publish a fixed response window. All requests are handled in the order they are received.
Sign in and open the account history section to see a full log of transactions and session activity tied to your account.
Update registered contact details from account settings. Changes that affect identity verification will follow the steps shown in the account flow.
Use the support contact routes on this page to ask about a specific term or request clarification on how a policy applies to your account.
If a decision has been made about your account that you believe is incorrect, submit a review request through the published support channel with your account reference.
For any question about these terms, your account rights, or a specific policy decision, use the contact routes below. We handle policy queries separately from general account support to make sure they reach the right team.
Open the chat widget from any page on 11cc while signed in to connect with the support team. Use this route for account-specific policy questions that need a quick response.
Send a written policy query or account correction request to the support email address listed in your account settings. Include your account reference for faster handling.
The Help Centre section of the site covers common policy questions, account steps, and transaction guidance. Check there first for answers to standard terms queries before raising a direct contact.
Your account data is held in accordance with the retention terms set out in our privacy policy. We keep transaction records and account activity logs for the period required to support account queries and comply with applicable obligations. You can request a summary of the data held against your account by contacting us through the support routes on this page.
We use cookies to maintain your session, remember account preferences, and understand how the platform is used. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features function.
Your account is protected by the login credentials you set. We recommend using a strong, unique password and reviewing your active sessions from the account settings page if you suspect unauthorised access.
Transaction records and account activity are retained for the period set out in our privacy policy. After that period, data is removed or anonymised in line with our standard retention schedule.
To request a correction, deletion, or export of data held on your account, contact us via the email support route with your account reference and the specific change you are requesting.
If your question is not covered below, the support routes in the section above are the right place to ask.
Access to 11cc and the applicability of these terms depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted where you are located. These terms apply to all activity conducted through your account where access is available.
Sign in to your account and open the account history section. All deposits, withdrawals, and session activity are logged there. Transactions processed through bKash, Nagad, or Bank Transfer appear with their reference details and status.
Yes. Go to account settings after signing in to update your contact information. Some changes — particularly those that affect identity verification — will require you to follow the verification steps shown in the account flow before the change is confirmed.
Submit a review request through the email support route listed in your account settings. Include your account reference and a clear description of the decision you are querying. We handle review requests in the order they are received.
Transaction records and account activity are retained for the period set out in our privacy policy. After that period, data is removed or anonymised. To request a copy or deletion of your data, contact us via email support with your account reference.
The version of these terms published on this page at the time of your activity is the version that applies. If you continue using your account after an update is posted, that is taken as acknowledgement of the revised terms. We recommend checking this page periodically.